/* XShopDigital v2.34.2 — Unified Support Launcher + Built-in Chat */
/* v2.34.1 hotfix: the HTML hidden attribute must win over component display rules.
   Without this, Chrome computes hidden chat/menu elements as display:flex/grid, so the
   panel is visible on page load and cannot be closed. */
.support-channel-menu[hidden],.xshop-chat-panel[hidden],[data-support-unread][hidden]{display:none!important}
.support-channel-widget{position:fixed;right:20px;bottom:20px;z-index:9997;display:flex;flex-direction:column;align-items:flex-end;gap:10px;font-family:inherit}
.support-channel-fab{position:relative;width:58px;height:58px;min-height:58px;border:1px solid rgba(255,255,255,.14);border-radius:50%;background:linear-gradient(145deg,#f32727,#c90808);color:#fff;display:grid;place-items:center;cursor:pointer;box-shadow:0 14px 38px rgba(210,8,8,.32);transition:transform .18s ease,box-shadow .18s ease,background .18s ease;z-index:3}
.support-channel-fab:hover{transform:translateY(-2px);box-shadow:0 18px 44px rgba(210,8,8,.4)}
.support-channel-fab .icon{width:27px;height:27px}.support-channel-close-icon{display:none;font-size:31px;font-weight:300;line-height:1}.support-menu-open .support-channel-main-icon{display:none}.support-menu-open .support-channel-close-icon{display:block}
.support-channel-fab>em{position:absolute;right:-4px;top:-4px;min-width:21px;height:21px;border-radius:999px;background:#fff;color:#d30b0b;border:2px solid #d30b0b;display:flex;align-items:center;justify-content:center;padding:0 5px;font-size:9px;font-style:normal;font-weight:900}
.support-channel-menu{display:grid;gap:9px;min-width:260px;transform-origin:bottom right;animation:supportMenuIn .16s ease-out}
@keyframes supportMenuIn{from{opacity:0;transform:translateY(8px) scale(.97)}to{opacity:1;transform:none}}
.support-channel-choice{border:1px solid #46403d;background:linear-gradient(180deg,#2d2927,#24211f);color:#fff!important;border-radius:15px;padding:8px 9px 8px 14px;display:flex;align-items:center;justify-content:flex-end;gap:12px;text-decoration:none!important;cursor:pointer;box-shadow:0 10px 28px rgba(0,0,0,.24);font:inherit;text-align:right;transition:transform .16s ease,border-color .16s ease}
.support-channel-choice:hover{transform:translateX(-3px);border-color:#6b625e}.support-channel-choice-label{display:grid;gap:2px;flex:1}.support-channel-choice-label b{font-size:11px;color:#fff}.support-channel-choice-label small{font-size:8.5px;color:#aeb7c1}.support-channel-choice-icon{width:42px;height:42px;border-radius:50%;display:grid;place-items:center;flex:none}.support-channel-choice-icon .icon{width:21px;height:21px}.support-channel-choice.xshop .support-channel-choice-icon{background:#e51010;color:#fff}.support-channel-choice.whatsapp .support-channel-choice-icon{background:#1faa59;color:#fff}.support-channel-choice.whatsapp .support-channel-choice-icon .icon{width:24px;height:24px}
.xshop-chat-panel{width:min(380px,calc(100vw - 26px));height:min(620px,calc(100vh - 120px));min-height:460px;background:#1c1a19;border:1px solid #4d4643;border-radius:20px;overflow:hidden;box-shadow:0 24px 70px rgba(0,0,0,.46);display:flex;flex-direction:column;animation:chatPanelIn .18s ease-out}
@keyframes chatPanelIn{from{opacity:0;transform:translateY(12px) scale(.98)}to{opacity:1;transform:none}}
.xshop-chat-head{min-height:64px;padding:11px 13px 11px 14px;display:flex;align-items:center;justify-content:space-between;gap:10px;background:linear-gradient(135deg,#2b2725,#1d1b1a);border-bottom:1px solid #3d3835;color:#fff}.xshop-chat-brand{display:flex;align-items:center;gap:10px}.xshop-chat-brand-mark,.xshop-chat-avatar{width:38px;height:38px;border-radius:12px;background:linear-gradient(145deg,#f11c1c,#b90606);color:#fff;display:grid;place-items:center;font-family:'Plus Jakarta Sans',sans-serif;font-weight:900;font-size:20px;box-shadow:0 8px 18px rgba(215,8,8,.22)}.xshop-chat-brand>span:last-child{display:grid;gap:1px}.xshop-chat-brand b{font-size:12px;color:#fff}.xshop-chat-brand small{font-size:8.5px;color:#aeb7c1}.xshop-chat-head-actions{display:flex;gap:4px}.xshop-chat-head-actions button{width:32px;height:32px;border:0;border-radius:9px;background:transparent;color:#c8ced5;display:grid;place-items:center;cursor:pointer;font-size:25px;line-height:1}.xshop-chat-head-actions button:hover{background:#393431;color:#fff}.xshop-chat-head-actions .icon{width:16px;height:16px}
.xshop-chat-statusbar{min-height:31px;padding:6px 14px;display:flex;align-items:center;gap:7px;background:#24211f;border-bottom:1px solid #37322f;color:#9fa9b4;font-size:8.5px}.xshop-chat-live-dot{width:7px;height:7px;border-radius:50%;background:#29c76f;box-shadow:0 0 0 3px rgba(41,199,111,.12)}
.xshop-chat-content{flex:1;min-height:0;background:#15191e;color:#edf2f7;overflow:hidden}.xshop-chat-loading{height:100%;display:flex;align-items:center;justify-content:center;gap:5px;color:#9ba6b2;font-size:10px}.xshop-chat-loading>span{width:7px;height:7px;border-radius:50%;background:#e31919;animation:chatDot 1s infinite alternate}.xshop-chat-loading>span:nth-child(2){animation-delay:.15s}.xshop-chat-loading>span:nth-child(3){animation-delay:.3s}.xshop-chat-loading em{font-style:normal;margin-left:5px}@keyframes chatDot{to{opacity:.3;transform:translateY(-3px)}}
.xshop-chat-empty{height:100%;padding:30px 26px;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center}.xshop-chat-empty-icon{width:52px;height:52px;border-radius:15px;background:#2e2726;color:#ff4a4a;display:grid;place-items:center;font-size:21px;font-weight:900;margin-bottom:12px;border:1px solid #4d3a39}.xshop-chat-empty h3{margin:0 0 7px;color:#fff;font-size:16px}.xshop-chat-empty p{margin:0 0 16px;color:#9fa9b4;font-size:10px;line-height:1.55}.xshop-chat-login-actions{display:flex;gap:8px}
.xshop-chat-home{height:100%;overflow:auto;padding:15px}.xshop-chat-home-title{display:flex;justify-content:space-between;align-items:flex-start;gap:10px;margin-bottom:12px}.xshop-chat-home-title h3{margin:0;color:#fff;font-size:14px}.xshop-chat-home-title p{margin:3px 0 0;color:#939faa;font-size:9px}.xshop-chat-new{border:1px solid #573a3a;background:#351f1f;color:#ff6a6a;border-radius:9px;padding:7px 10px;font-weight:800;font-size:9px;cursor:pointer}.xshop-chat-new:hover{background:#472323}.xshop-chat-conversation-list{display:grid;gap:7px}.xshop-chat-conversation{width:100%;border:1px solid #343b43;background:#20262d;border-radius:12px;padding:10px;display:flex;align-items:center;gap:10px;color:#e9eef4;text-align:left;cursor:pointer}.xshop-chat-conversation:hover{border-color:#515c68;background:#252c34}.xshop-chat-conversation-icon{width:34px;height:34px;border-radius:10px;background:#312526;color:#ff5b5b;display:grid;place-items:center;font-weight:900}.xshop-chat-conversation-copy{display:grid;gap:2px;flex:1;min-width:0}.xshop-chat-conversation-copy b{font-size:10.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.xshop-chat-conversation-copy small{font-size:8px;color:#8f9aa6}.xshop-chat-conversation>em{min-width:20px;height:20px;border-radius:999px;background:#e31919;color:#fff;display:grid;place-items:center;padding:0 5px;font-size:8px;font-style:normal;font-weight:900}.xshop-chat-chevron{font-size:19px;color:#7e8994}.xshop-chat-history-link{display:block;text-align:center;margin-top:12px;color:#ff5555!important;font-size:9px;font-weight:800;text-decoration:none}
.xshop-chat-start{height:100%;overflow:auto;padding:16px}.xshop-chat-start-copy{display:flex;align-items:center;gap:11px;margin-bottom:15px}.xshop-chat-start-copy h3{font-size:14px;margin:0;color:#fff}.xshop-chat-start-copy p{font-size:9px;margin:3px 0 0;color:#939faa}.xshop-chat-start form{display:grid;gap:10px}.xshop-chat-start label{display:grid;gap:5px;color:#c9d0d8;font-size:9px;font-weight:800}.xshop-chat-start label>span{color:#7f8994;font-weight:500}.xshop-chat-start input,.xshop-chat-start select,.xshop-chat-start textarea{width:100%;border:1px solid #3a424b;background:#1d2329;color:#f2f5f8;border-radius:9px;padding:9px 10px;font:inherit;font-size:10px;outline:none}.xshop-chat-start textarea{resize:vertical;min-height:86px}.xshop-chat-start input:focus,.xshop-chat-start select:focus,.xshop-chat-start textarea:focus{border-color:#8f3e3e;box-shadow:0 0 0 2px rgba(227,25,25,.09)}.xshop-chat-form-row{display:grid;grid-template-columns:1fr 1fr;gap:8px}.xshop-chat-send-primary{height:40px;border:0;border-radius:9px;background:linear-gradient(90deg,#e81717,#c80707);color:#fff;font:inherit;font-size:10px;font-weight:900;display:flex;align-items:center;justify-content:center;gap:8px;cursor:pointer}.xshop-chat-send-primary:disabled{opacity:.55;cursor:not-allowed}.xshop-chat-privacy{text-align:center;color:#747f89!important;font-size:8px!important;margin:0!important}.xshop-chat-form-error{margin:0!important;padding:8px 10px;border-radius:8px;background:#421e21;color:#ff888d!important;border:1px solid #6b2b30;font-size:9px!important}
.xshop-chat-thread{height:100%;display:flex;flex-direction:column}.xshop-chat-thread-top{min-height:49px;padding:8px 12px;display:flex;align-items:center;gap:8px;background:#1c2127;border-bottom:1px solid #333a42}.xshop-chat-back{width:30px;height:30px;border:0;border-radius:8px;background:#292f36;color:#d9dfe5;font-size:23px;cursor:pointer}.xshop-chat-thread-top>div{display:grid;gap:2px}.xshop-chat-thread-top b{font-size:10px;color:#fff}.xshop-chat-thread-top small{font-size:8px;color:#89949f}.xshop-chat-messages,.chat-thread-messages{flex:1;min-height:0;overflow:auto;padding:14px 12px;display:flex;flex-direction:column;gap:8px;background:radial-gradient(circle at 30% 10%,rgba(80,90,105,.08),transparent 34%),#15191e}.chat-bubble-row{display:flex;width:100%}.chat-bubble-row.own{justify-content:flex-end}.chat-bubble-row.support{justify-content:flex-start}.chat-bubble{max-width:82%;min-width:110px;border-radius:5px 13px 13px 13px;padding:8px 10px;background:#262d34;border:1px solid #353d46;color:#edf2f6;box-shadow:0 3px 10px rgba(0,0,0,.11)}.chat-bubble-row.own .chat-bubble{background:#4a2323;border-color:#673030;border-radius:13px 5px 13px 13px}.chat-bubble-row.internal .chat-bubble{background:#332f20;border:1px dashed #796a30;color:#fff0b5;max-width:92%}.chat-bubble-meta{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:4px}.chat-bubble-meta b{font-size:7.5px;text-transform:uppercase;letter-spacing:.05em;color:#9da8b3}.chat-bubble-row.own .chat-bubble-meta b{color:#ff9494}.chat-bubble-row.internal .chat-bubble-meta b{color:#f0d36d}.chat-bubble-meta time{font-size:7px;color:#75808b}.chat-bubble-body{font-size:10px;line-height:1.45;word-break:break-word}.chat-attachments{display:grid;gap:5px;margin-top:7px}.chat-attachment{display:flex;align-items:center;gap:7px;border:1px solid rgba(255,255,255,.08);border-radius:8px;background:rgba(0,0,0,.13);padding:6px 8px;color:#f1f4f7!important;text-decoration:none!important}.chat-attachment>span:first-child{width:22px;height:22px;border-radius:6px;background:rgba(255,255,255,.07);display:grid;place-items:center}.chat-attachment>span:last-child{display:grid;gap:1px;min-width:0}.chat-attachment b{font-size:8px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-attachment small{font-size:7px;color:#8f9aa5}.xshop-chat-composer{min-height:58px;border-top:1px solid #343b43;background:#20252b;padding:8px 9px;display:flex;align-items:flex-end;gap:7px}.xshop-chat-composer textarea{flex:1;min-height:38px;max-height:95px;resize:none;border:1px solid #3d454e;background:#171c21;color:#eef2f6;border-radius:11px;padding:10px;font:inherit;font-size:10px;outline:none}.xshop-chat-composer textarea:focus{border-color:#764040}.xshop-chat-composer>button{width:38px;height:38px;border:0;border-radius:10px;background:#df1515;color:#fff;font-size:17px;cursor:pointer}.xshop-chat-attach{width:38px;height:38px;border-radius:10px;background:#2b3239;border:1px solid #3f4852;display:grid;place-items:center;color:#bbc4cd;cursor:pointer;font-size:20px}.xshop-chat-attach input{display:none}.xshop-chat-file-name{min-height:0;background:#20252b;color:#85909b;font-size:7.5px;padding:0 50px 5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.xshop-chat-closed{padding:12px;background:#24211f;border-top:1px solid #37322f;text-align:center;color:#aeb7c0;font-size:9px}.xshop-chat-closed button{border:0;background:transparent;color:#ff5f5f;font:inherit;font-weight:900;cursor:pointer}

/* Full customer/admin chat workspaces */
.chat-workspace{display:grid;grid-template-columns:minmax(260px,330px) minmax(420px,1fr) minmax(230px,290px);gap:14px;align-items:stretch;min-height:650px}.chat-workspace.no-context{grid-template-columns:minmax(260px,330px) minmax(420px,1fr)}.chat-conversation-sidebar,.chat-thread-card,.chat-context-card{border:1px solid #47413e;border-radius:14px;background:linear-gradient(180deg,#292624,#221f1d);overflow:hidden;min-width:0}.chat-conversation-sidebar{display:flex;flex-direction:column}.chat-sidebar-head{padding:14px;border-bottom:1px solid #403a37}.chat-sidebar-head h2{margin:0 0 3px;font-size:14px;color:#fff}.chat-sidebar-head p{margin:0;color:#96a0aa;font-size:9px}.chat-filter-form{padding:10px;border-bottom:1px solid #403a37;display:grid;gap:7px}.chat-filter-form input,.chat-filter-form select{height:34px;border:1px solid #4a4542;border-radius:8px;background:#1f1c1b;color:#eef1f4;padding:0 9px;font-size:9px}.chat-conversation-scroll{overflow:auto;max-height:590px}.chat-list-item{display:flex;gap:9px;padding:11px;border-bottom:1px solid #35312f;text-decoration:none!important;color:#e9edf1!important;position:relative}.chat-list-item:hover,.chat-list-item.active{background:#332d2b}.chat-list-avatar{width:36px;height:36px;border-radius:10px;background:#3b2828;color:#ff6565;display:grid;place-items:center;font-weight:900;flex:none}.chat-list-copy{display:grid;gap:2px;min-width:0;flex:1}.chat-list-copy b{font-size:10px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-list-copy small{font-size:7.8px;color:#8e99a3;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-list-copy p{margin:3px 0 0;font-size:8px;color:#b1bac3;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-list-meta{display:grid;justify-items:end;align-content:start;gap:5px}.chat-list-time{font-size:7px;color:#77828d}.chat-unread-dot{min-width:18px;height:18px;border-radius:999px;background:#df1515;color:#fff;display:grid;place-items:center;padding:0 4px;font-size:7px;font-style:normal;font-weight:900}.chat-status-mini{padding:3px 6px;border-radius:999px;background:#333a42;color:#abb5bf;font-size:6.8px;text-transform:uppercase;font-weight:900}.chat-status-mini.open{background:#163627;color:#64dc99}.chat-status-mini.pending{background:#3b3218;color:#f4cb64}.chat-status-mini.resolved{background:#1e2e45;color:#7eb7ff}.chat-status-mini.closed{background:#352326;color:#df8d94}.chat-thread-card{display:flex;flex-direction:column}.chat-thread-page-head{min-height:70px;padding:13px 15px;border-bottom:1px solid #403a37;display:flex;align-items:center;justify-content:space-between;gap:12px}.chat-thread-page-head h2{font-size:14px;margin:0;color:#fff}.chat-thread-page-head p{font-size:8.5px;color:#949fa9;margin:3px 0 0}.chat-thread-page-head .status-pill{font-size:7px}.chat-thread-messages{height:500px;min-height:360px}.chat-thread-composer{border-top:1px solid #403a37;padding:10px;background:#24211f}.chat-thread-composer textarea{width:100%;min-height:74px;border:1px solid #4a4542;border-radius:9px;background:#1b1918;color:#fff;padding:9px;font-size:10px;resize:vertical}.chat-thread-composer-actions{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:8px;flex-wrap:wrap}.chat-thread-composer-actions label{display:flex;align-items:center;gap:6px;color:#aab3bd;font-size:8.5px}.chat-thread-composer-actions input[type=file]{max-width:220px;font-size:8px}.chat-thread-send-side{display:flex;align-items:center;gap:9px}.chat-thread-status{color:#ff8d91;font-size:8px}.chat-context-card{padding:14px;display:grid;align-content:start;gap:14px}.chat-context-card h3{font-size:12px;color:#fff;margin:0}.chat-context-block{border-bottom:1px solid #3a3532;padding-bottom:12px}.chat-context-block:last-child{border-bottom:0}.chat-context-row{display:grid;gap:2px;margin-top:8px}.chat-context-row span{font-size:7px;color:#7f8a95;text-transform:uppercase;font-weight:900}.chat-context-row b,.chat-context-row a{font-size:9.5px;color:#eef2f5!important;text-decoration:none}.chat-admin-controls{display:grid;gap:8px}.chat-admin-controls label{display:grid;gap:4px;color:#969fa8;font-size:8px;font-weight:800}.chat-admin-controls select{height:34px;border:1px solid #494340;background:#1d1b1a;color:#fff;border-radius:8px;padding:0 8px;font-size:9px}.chat-empty-workspace{min-height:620px;display:grid;place-items:center;text-align:center;padding:30px}.chat-empty-workspace>div{max-width:360px}.chat-empty-workspace .xshop-chat-empty-icon{margin-inline:auto}.chat-summary-strip{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:8px;margin-bottom:12px}.chat-summary-card{border:1px solid #45403d;border-radius:11px;background:#292624;padding:10px 12px}.chat-summary-card span{display:block;font-size:7px;color:#8f99a4;text-transform:uppercase;font-weight:900}.chat-summary-card b{display:block;font-size:18px;color:#fff;margin-top:2px}.chat-summary-card.unread b{color:#ff6060}

@media(max-width:1050px){.chat-workspace{grid-template-columns:280px minmax(0,1fr)}.chat-context-card{grid-column:1/-1;grid-template-columns:repeat(3,1fr)}.chat-context-card>h3{grid-column:1/-1}.chat-summary-strip{grid-template-columns:repeat(3,1fr)}}
@media(max-width:760px){.support-channel-widget{right:12px;bottom:78px}.support-channel-widget.xshop-chat-open>.support-channel-fab{display:none!important}.support-channel-fab{width:52px;height:52px;min-height:52px}.support-channel-fab .icon{width:24px;height:24px}.support-channel-menu{min-width:min(250px,calc(100vw - 28px))}.xshop-chat-panel{position:fixed;right:8px;bottom:70px;width:calc(100vw - 16px);height:min(70vh,600px);min-height:430px;border-radius:18px}.xshop-chat-form-row{grid-template-columns:1fr}.chat-workspace,.chat-workspace.no-context{grid-template-columns:1fr}.chat-conversation-sidebar{max-height:330px}.chat-conversation-scroll{max-height:250px}.chat-thread-messages{height:50vh}.chat-context-card{grid-column:auto;grid-template-columns:1fr}.chat-summary-strip{grid-template-columns:repeat(2,1fr)}}